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Teresa Teresa posted an update 3 years, 3 months ago
Hello everyone…hope you are doing great! It took me over 2hrs but finally I sat down and made 147 calls, talked to 35 people and 5 emails. I found a couple of mean ones. This particular one I asked ” How are you doing? he responded “horrible because you are bothering me and did not know how to respond to that…any suggestions? P.S. I cut and pasted the photo of the call not sure if you can read it. Sending 10 thank you notes !!! Let’s see what tomorrow brings. Good Night.
Amazing work! I’ve actually stopped asking people “how are you today” unless I’ve spoken to the prospect a few times. Unfortunately asking this with new prospects triggers sales resistance.
My response would of been something like. I’m sorry to hear that. I’m definitely not here to bother you (slight chuckle) . I want to know what can I do for you today? Then see if that stirs the conversation. I have a call center back ground worked for Amex for over 15 years. Sometimes people just want you to stroke their egos a little. Speak w/ a smile and try to joke a little w/ them it helps a lot. Not everyone is going to be happy unfortunely. All we can do is try and if its not working end conversation w/ something positive and move on to the next! We’re not going to win them all.